Get in Touch
Have questions about our services, artisans, or custom commissions? We'd love to hear from you.
Quick Response
Reach out via email for prompt assistance with inquiries and commissions.
Available 24/7
Bali-Based
Rooted in Balinese communities, working directly with local artisans.
Global reach, local heart
Connect with Us
Email Inquiries
For all inquiries—questions about specific pieces, artisan stories, custom commissions, or partnership opportunities—please email us at contact@senibali.com.
What to Expect
We're dedicated to personalized service. Whether you're interested in learning more about our services, browsing our marketplace, commissioning a custom piece, or connecting with an artisan directly, our team is here to guide you.
Response Time
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please mark your subject line as "URGENT" to prioritize your request.
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Frequently Asked Questions
How do I order a custom piece?+
Simply email us with your custom commission request. Provide details about your vision, preferred materials, size, and timeline. We'll connect you with the perfect artisan for your project and discuss pricing and logistics.
Do you ship internationally?+
Yes! We offer international shipping to most countries. Pieces are carefully packaged and insured. Shipping costs and timelines vary by location. Contact us for a quote on your specific order.
Are all pieces authentic Balinese crafts?+
Absolutely. Every piece comes directly from verified Balinese artisans. We provide certificates of authenticity and detailed provenance information with every purchase. Cultural respect and authenticity are at the heart of what we do.
How are artisans compensated?+
Fair trade is central to our mission. Artisans receive competitive compensation well above standard market rates. We believe in transparent pricing and direct partnerships that support sustainable livelihoods and enable cultural preservation.
Can I visit artisans in Bali?+
We're exploring artisan experience opportunities. Contact us to inquire about studio visits, workshops, or curated cultural experiences in Bali. These experiences celebrate and support local crafts communities.